Apparel Vogue International Customer Service is at your complete disposal to provide assistance during every phase of the order process, from Sunday to Saturday between 9.00 a.m. - 10.00 p.m. (UK local time).
The prices shown on this site is the exact price you pay via PayPal, or from other Payment Methods like Western Union. In addition, Apparel Vogue UK/RU/UA International or any other subsidaries are NOT liable for any Custom Taxes (Duty) of your given country.
The products presented on this site can be purchased, subject to availability, by people over 18 years of age. Apparel Vogue UK/RU/UA International is allowed to sell only to final clients: it is not possible to buy more than 4 (four) items of the same article, colour and size.
NOTE: Extra Discounts given by Apparel Vogue UK/RU/UA International e.g.10% Membership Discounts etc. do NOT apply to Clearance Sale Items (Special Promotions) and/or Gift Certificates/Vouchers.
Orders received and verified payment shown will be processed the same day where possible, however, 4 days processing is usually maximum, specially requested orders may take a little longer. Orders that are received on Saturday, Sunday, or holidays will be processed the first day work resumes.
Apparel Vogue UK/RU/UA International respects all UK national and local holidays and there will be no shipping or delivery on those days e.g. December 25th & 26th | January 1st | etc.
Our procedures do not allow changing or modifying an order after the order has already been processed. Please excuse us for this inconvenience.
Due to the AVI Quality Assurance Department, and the high standards we adopt, we check every single item from or suppliers for any form of damages. These items are check upon arrival, again checked before entering into stock, and then checked again before send out to you our customer, to ensure customer satisfaction and having an excellent customer experience.
Refunds are available from AVI, however, Apparel Vogue International shall retain an administration fee if the proper procedure is not adhered to. Firstly, as in every product we advertise, please follow the advice that has been published with the product description, making sure you contact our Sales Team to ensure stock is still available, our products move very fast, this procedure saves both time and money for all. Secondly, if you do NOT contact our Sales Team and do NOT follow the procedure published, AVI shall retain an administration fee for the transaction made via PayPal and any other method of payment AVI deem to use.
Items such as all underwear garments, socks stockings, tights etc., and all swimwear garments (ladies and gents), are not accepted as returnable products due to Health and Hygiene Regulations.
PROMOTIONAL FREE GIFTS
AVI offer Promotional Free Gifts, these Free Gifts are per Transaction not per item purchased, eg: 3 items purchased in one transaction = 1 Free Gift .
AVI Members can reserve items that are sold by AVI, the procedure is that the item must be paid for in full (not refundable), and AVI shall hold it in our stockroom for up to 1 calendar month. After the month is completed, AVI shall ship the item to you, however, before doing so, an email shall be sent to inform you that the item shall be dispatched.
The majority of our products are available with a Gift Wrapping option. The gift will arrive at the desired address without any indication of price; instead, your invoice will arrive via e-mail. Gift wrapping service is free. Please keep in mind that for certain extra large items, gift boxes are not available.
Only AVI Gift Certificates/Vouchers can be used at our web store. Each AVI Gift Certificate/Voucher has a unique AVI Voucher Number and Expiry Date, the AVI Gift Certificate/Voucher must be redeemed on or before the Expiry Date.
To use your AVI Gift Certificate/Voucher:-
You can choose any delivery address you prefer: home address, office address or the address of another person (not P.O. Boxes).
To offer you the best service, we have chosen UK "International Signed For" to ensure fast delivery to all over the world (we do ship internationally) and your local Postal Service, UK delivery addresses shall be via UK Royal Mail "Recorded Delivery." Shipping rates vary based on shipment type and destination. Your rate will be calculated at checkout. UK Royal Mail does not deliver on festive or pre-festive days. UK Royal Mail or AVI does not deliver to P.O. Boxes.
As soon as Apparel Vogue UK/RU/UA International send your order, you will receive an email with the tracking number. You can track your shipment at UK Royal Mail.
SHIPPING FRAGRANCE THOUGHOUT EUROPE
Overseas (14-30 working days from dispatch) - Price varies by destination.Due to changes in Regulations introduced by the AAT we can no longer send the goods that we sell by Airmail. Our delivery service to Europe (including The Republic of Ireland) now has to be by land and as a result we have had to increase our expected delivery times to 14-30 working days. These delivery timescales apply to the mainland only - Delivery time may be further affected if your delivery address is not part of the mainland. We are also restricted to the size of the boxes that we can use to send the goods in, and large orders may have to be sent in multiple boxes. This may incur further shipping charges and if this is the case with your order, Customer Services will contact you prior to your order being dispatched. We would like to thank you for your understanding and continued custom. Please also note that these changes also affect BFPO addresses.
We dispatch to the following European countries. Price varies by destination:
Delivery outside Europe - Unfortunately, due to current restrictions within the postal service, we are unable to ship goods to locations outside Europe.
Shipping is FREE on orders totalling more than *£100 GBP - €118 EUR - $162 USD - 5,191 RUB - 1,325 UAH!
* Exchange Rates correct at the time of publishing.
PAYMENT AND SECURITY
Please be aware, credit is not given, please do not ask as refusal tends to offend.
Apparel Vogue UK/RU/UA International's official currency is the GBP (Great Britain Pound). Daily Exchange Rates apply.
For non-Euro countries the exchange rate is set by your individual credit card partner.
The purchases can be made online with the following methods - PayPal, Western Union. Below, you can see the different cards that PayPal accept.
Apparel Vogue UK/RU/UA International are PayPal Verified as per the logo
All orders are subject to review and Apparel Vogue UK/RU/UA International reserves the right to request additional identification information. Depending on your method of payment, the charge on your credit card will go into effect within 7 days of your order, depending on your credit card provider. If we are unable to process your PayPal payment, please check to ensure that you have entered the correct card number and expiration date, and that the billing name and address you entered match your credit card statement exactly. If the problem persists, please contact your credit card company, your PayPal Account or Apparel Vogue UK/RU/UA International Customer Service.
Apparel Vogue UK/RU/UA International does not know the details of your credit card and is therefore not able to file or retain them in any way or form.
Refunds are available from AVI, however, Apparel Vogue International shall retain an administration fee if the proper procedure is not adhered to. Firstly, as in every product we advertise, please follow the advice that has been published with the product description, making sure you contact our Sales Team to ensure stock is still available, our products move very fast, this procedure save both time and money for all. Secondly, if you do NOT contact our Sales Team and do NOT follow the procedure published, AVI shall retain an administration fee for the transaction made via PayPal.
Apparel Vogue UK/RU/UA International has endeavored to optimize the accuracy of the product images and colours featured on the site as much as possible. However, the display of product colours depends significantly on the user’s computer monitor, and Apparel Vogue UK/RU/UA International cannot guarantee how accurately your monitor displays the colours of products. Since some products are produced in limited numbers, and we update the site constantly, some products could be out of stock. Although we cannot always estimate the availability of all products, if you are looking for a particular product, feel free to contact our Customer Services (mailto:- Skype Tel: tom.vicki)
AVI Quality Assurance Department, adopt very high standards, we check every single item we purchase from our suppliers for any form of damages. These items are check upon arrival, again checked before entering into stock, and then checked again before shipping out to you our customer, leaving no doubt that the products you purchased is of 1st Grade Quality, this leads to ensure customer satisfaction, and having an excellent customer experience.
Apparel Vogue UK/RU/UA International is confident that you will be happy with your purchase(s), however, please ensure you have ordered the correct item, amount, colour, size, etc., to alleviate any disappointment.
In the event that you are not completely satisfied with your order we will be happy to offer you a full refund for the value of the product less any other charges incurred by Apparel Vogue UK/RU/UA International.
In order to do so, the item(s) must be in new, unworn condition with all packaging seals unbroken and garment tags still attached. We cannot accept any used items and any such items will be directly returned to the purchaser at the purchasers cost.
To return unsuitable item(s) in the UK you must contact us (see below) within 24 hours of from the dispatching of the item(s), and Internationally within 3 days from the dispatching of the item(s). The information we require is; 'Name', 'Order ID'. You will then be issued with a Returns Authorisation Number (RAN). You should detail the RAN on your receipt and enclose this with the item(s) that you wish to return.
Items can be returned via Royal Mail Recorded Delivery in the UK or any courier of your choice Internationally, however, it must be Recorded Delivery ONLY. Please refer to the Royal Mail website for shipping charges that you will incur when returning stock via Recorded Delivery ONLY.
Items must be returned to the address that shall be given to you when you obtain your RAN as per above.
Unsuitable items will only be refunded when returned within 24 hours (UK) and 3 days (International) of from the dispatching time. Returns received after the 24 hour (UK) and 3 days (International) time frame will only be accepted at the discretion of Apparel Vogue UK/RU/UA International's Customer Return Staff.
All correctly returned items will only be credited to the account from which the original purchase was made, less any taxes or import duties incurred in delivery. We are unable to refund any shipping charges incurred, therefore, Apparel Vogue UK/RU/UA International shall only refund the actual price of the product less any other charges incurred by Apparel Vogue UK/RU/UA International.
Returns and refunds are NOT accepted by Apparel Vogue UK/RU/UA International on all lingerie products and/or earrings, this is due to Health and Hygiene policies, and any such items that seals are broken.
We advise that all customers check items thoroughly on receipt of goods, prior to removing, breaking any seals that we have put on, and disposing of labels and original packaging.
If you have any queries or would like to discuss the returns procedure with a member of our team please do not hesitate to contact us on the following details:
Returns Department Contacts:
UK Tel : +44 7851 660 509 (English) or +44 7928 025 223 (Russian and Ukrainian)
eMail : Customer.Services@apparelvogue.com
Items such as all underwear garments, socks stockings, tights etc., and all swimwear garments (ladies and gents), all products from our Delicatessen/Grocery are not accepted as returnable products due to Health and Hygiene Regulations.
AUTHENTICITY OF PRODUCTS
Apparel Vogue UK/RU/UA International distributes only original products through this website, we try very hard through our R & D Department to obtain only authentic items, they are checked by our QA Department in an attempt to ensure no fakes pass though our doors. However, this is not a guarantee the authenticity of products bought at locations other than those of on this site.
The products that have been checked by our QA Department for authenticiity are marked
with our 100% Authentic Gold Star. and/or Although many of our goods do not have this symbol as yet, we are working through our products to show Authenticity to our customers.