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Terms & Conditions of Sale and Use

 

TERMS & CONDITIONS 

 

CUSTOMER SERVICE

Apparel Vogue International Customer Service is at your complete disposal to provide assistance during every phase of the order process, from Sunday to Saturday between 9.00 a.m. - 10.00 p.m. (UK local time).

For more information please contact us via email at Customer.Services@apparelvogue.com 


ORDERS

The prices shown on this site is the exact price you pay via Stripe, PayPal, or from other Payment Methods like Western Union.  In addition, Apparel Vogue International or any other subsidiaries are NOT liable for any Custom Taxes (Duty) of your given country. 

The products presented on this site can be purchased, subject to availability, by people over 18 years of age.  Apparel Vogue International is allowed to sell only to final clients: it is not possible to buy more than 4 (four) items of the same article, colour and size.

NOTE: Extra Discounts given by Apparel Vogue International e.g.10% Membership Discounts etc. do NOT apply to Clearance Sale Items (Special Promotions) and/or Gift Certificates/Vouchers.

Orders received and verified payment shown will be processed the same day where possible, however, 4 days processing is usually maximum, specially requested orders may take a little longer. Orders that are received on Saturday, Sunday, or holidays will be processed the first day work resumes.

Apparel Vogue International respects all UK national and local holidays and there will be no shipping or delivery on those days e.g. December 25th & 26th | January 1st | etc.

Our procedures do not allow changing or modifying an order after the order has already been processed.  Please excuse us for this inconvenience.

Please note, orders cannot be cancelled after being shipped, this then turns into a Return.  

REFUNDS

Due to the AVI Quality Assurance Department, and the high standards we adopt, we check every single item from or suppliers for any form of damages.  These items are check upon arrival, again checked before entering into stock, and then checked again before send out to you our customer, to ensure customer satisfaction and having an excellent customer experience.

Refunds are available from AVI, however, Apparel Vogue International shall retain an administration fee if the proper procedure is not adhered to.  Firstly, as in every product we advertise, please follow the advice that has been published with the product description, making sure you contact our Sales Team to ensure stock is still available
, our products move very fast, this procedure saves both time and money for all.  Secondly, if you do NOT contact our Sales Team and do NOT follow the procedure published, AVI shall retain an administration fee for the transaction made via Stripe, PayPal and any other method of payment AVI deem to use.

NON-RETURNABLE PRODUCTS

Items such as all Discounted/Sale Items, underwear garments, socks stockings, tights, earrings etc., and all swimwear garments (ladies and gents), are not accepted as returnable products due to Health and Hygiene as per the Consumer Contracts Regulations in June 2014 and Consumer Rights in October 2015.

Please be aware, we take photographic evidence of all products before leaving our premises, due to too many unsubstantiated returns & refund claims.


PROMOTIONAL FREE GIFTS

AVI offer Promotional Free Gifts, these Free Gifts are per Transaction not per item purchased, eg: 3 items purchased in one transaction = 1 Free Gift .


RESERVING ITEMS

AVI Members can reserve items that are sold by AVI, the procedure is that the item must be paid for in full (not refundable), and AVI shall hold it in our stockroom for up to 1 calendar month.  After the month is completed, AVI shall ship the item to you, however, before doing so, an email shall be sent to inform you that the item shall be dispatched.  


GIFT WRAPPING

The majority of our products are available with a Gift Wrapping option.  The gift will arrive at the desired address without any indication of price; instead, your invoice will arrive via e-mail.  Gift wrapping service is free. Please keep in mind that for certain extra large items, gift boxes are not available.


GIFT CERTIFICATES/VOUCHERS

Only AVI Gift Certificates/Vouchers can be used at our web store.  Each AVI Gift Certificate/Voucher has a unique AVI Voucher Number and Expiry Date, the AVI Gift Certificate/Voucher must be redeemed on or before the Expiry Date.

To use your AVI Gift Certificate/Voucher:-

  1. Contact the AVI Sales Team via email.
  2. Give the AVI Sales Team the AVI Order Number and description of the product you wish to purchase.
  3. Give the AVI Sales Team your Unique AVI Voucher Number.
  4. Wait until the the AVI Sales Team Contact you to finalise your purchase.
Any further questions about AVI Gift Certificates/Vouchers please contact the AVI Sales Team. 

SHIPPING

You can choose any delivery address you prefer: home address, office address or the address of another person (not P.O. Boxes).

To offer you the best service, we have chosen UK  "International Signed For" to ensure fast delivery to all over the world (we do ship internationally) and your local Postal Service, UK delivery addresses shall be via UK Royal Mail "Recorded Delivery."  Shipping rates vary based on shipment type and destination. Your rate will be calculated at checkout.  UK Royal Mail does not deliver on festive or pre-festive days. UK Royal Mail or AVI does not deliver to P.O. Boxes.

As soon as Apparel Vogue International send your order, you will receive an email with the tracking number. You can track your shipment at UK Royal Mail.

Please note, orders cannot be cancelled after being shipped, this then turns into a Return. 

SHIPPING FRAGRANCE THROUGHOUT EUROPE

Due to changes in Regulations introduced by the AAT we can no longer send the cosmetic goods outside UK.

Delivery outside Europe - Unfortunately, due to current restrictions within the postal service, we are unable to ship goods Internationally.

Shipping is FREE on orders totaling more than *£100 GBP - €118 EUR - $162 USD - 5,191 RUB - 1,325 UAH!

* Exchange Rates correct at the time of publishing.


PAYMENT AND SECURITY

Please be aware, credit is not given, please do not ask as refusal tends to offend.

Apparel Vogue International's official currency is the GBP (Great Britain Pound).   Daily Exchange Rates apply.

For non-Euro countries the exchange rate is set by your individual credit card partner.

The purchases can be made online with the following methods - Stripe, PayPal, Western Union.

All orders are subject to review and Apparel Vogue International reserves the right to request additional identification information.  Depending on your method of payment, the charge on your credit card will go into effect within 7 days of your order, depending on your credit card provider.  If we are unable to process your online payment, please check to ensure that you have entered the correct card number and expiration date, and that the billing name and address you entered match your credit card statement exactly.  If the problem persists, please contact your credit card company, your Online Account or Apparel Vogue International Customer Service.

Apparel Vogue International does not know the details of your credit card and is therefore not able to file or retain them in any way or form.

REFUNDS
Refunds are available from AVI at our discretion, however, Apparel Vogue International shall retain an administration fee if the proper procedure is not adhered to.  Firstly, as in every product we advertise, please follow the advice that has been published with the product description, making sure you contact our Sales Team to ensure stock is still available
, our products move very fast, this procedure save both time and money for all.  Secondly, if you do NOT contact our Sales Team and do NOT follow the procedure published, AVI shall retain an administration fee for the transaction.


PRODUCTS

Apparel Vogue International has endeavored to optimize the accuracy of the product images and colours featured on the site as much as possible.  However, the display of product colours depends significantly on the user’s computer monitor, and Apparel Vogue International cannot guarantee how accurately your monitor displays the colours of products.  Since some products are produced in limited numbers, and we update the site constantly, some products could be out of stock.  Although we cannot always estimate the availability of all products, if you are looking for a particular product, feel free to contact our Customer Services (mailto:  Customer.Services@apparelvogue.com)

QUALITY ASSURANCE
AVI Quality Assurance Department, adopt very high standards, we check every single item we purchase from our suppliers for any form of damages.  These items are check upon arrival, again checked before entering into stock, and then checked again before shipping out to you our customer, leaving no doubt that the products you purchased is of 1st Grade Quality, this leads to ensure customer satisfaction, and having an excellent customer experience.  

 Please be aware, we take photographic evidence of all products before leaving our premises, due to too many unsubstantiated returns & refund claims.


RETURNS POLICY


Apparel Vogue International is confident that you will be happy with your purchase(s), however, please ensure you have ordered the correct item, amount, colour, size, etc., to alleviate any disappointment.

In the event that you are not completely satisfied with your order we will be happy to offer you a full refund for the value of the product less any other charges incurred by AVI, however, there is an Admin Charge of 33%.  Refunds are made between 5 and 14 days after the item has been accepted by AVI.  Please be aware customers are responsible for the return of the item(s) throughout the return process.  AVI must receive all returns within 14 days from the date of the order being placed.  Please note, orders cannot be cancelled after being shipped, this then turns into a Return.

In order to do so, the item(s) must NOT be a DISCOUNTED or SALE product, all LINGERIE Products, SWIMWEAR, STOCKINGS, TIGHTS, SOCKS and/or EARRINGS, and any other goods falls into these categories, be in new, unworn condition with all packaging seals unbroken and garment tags still attached. We cannot accept any used items and any such items will be directly returned to the purchaser at the purchasers cost.

To return unsuitable item(s) in the UK you must contact us within 24 hours of from the signing for the item(s), and Internationally within 3 days from the signing for the item(s).   The information we require is; 'Name', 'Order ID'.   You will then be issued with a Returns Authorisation Number (RAN).   You should detail the RAN on your receipt and enclose this with the item(s) that you wish to return.

Items can be returned via Royal Mail Recorded Delivery in the UK or any courier of your choice Internationally, however, it must be Recorded Delivery ONLY. Please refer to the Royal Mail website for shipping charges that you will incur when returning stock via Recorded Delivery ONLY.

Items must be returned to the address that shall be given to you when you obtain your RAN as per above.

Unsuitable items will only be refunded when returned within 24 hours (UK) and 3 days (International) time frame.   Returns received after the 24 hour (UK) and 3 days (International) time frame will only be accepted at the discretion of AVI.

All correctly returned items will only be credited to the account from which the original purchase was made, less any taxes or import duties incurred in delivery.   We are unable to refund any shipping charges incurred, therefore, AVI shall only refund the actual price of the product less any other charges incurred by AVI.

Returns and refunds are NOT accepted by AVI on for example, Discounted or Sale Items, all Lingerie Products, Swimwear, Stockings, Tights, Socks and/or Earrings, and any other goods AVI deem that falls into this category, which is due to Health and Hygiene as per the Consumer Contracts Regulations in June 2014, also Consumer Rights in October 2015 and any such items that seals are broken.

Please be aware, we take photographic evidence of all products before leaving our premises, due to too many unsubstantiated returns & refund claims.

We advise that all customers check items thoroughly on receipt of goods, prior to removing, breaking any seals that we have put on, and disposing of labels and original packaging.

Please take note:  Upon Delivery of all Orders, we always require a Signature, please ensure that you have made arrangements to take receipt of your order to be Signed For.

HANDLING TIME/SHIPPING TIME

Our usual handling time to Shipping time is 1-2 days only, normally orders received same day up to 16:00 are dispatched same day.

If you have any queries or would like to discuss the returns procedure with a member of our team please do not hesitate to contact us on the following details:

 

eMail : Customer.Services@apparelvogue.com


NON-RETURNABLE PRODUCTS

Items such as Discounted or Sale Items, all Lingerie Products, Swimwear, Stockings, Tights, Socks and/or Earrings, and any other goods Apparel Vogue International deem that falls into this category, and any such items that seals are broken, all products from our Delicatessen/Grocery are not accepted either as returnable products due to Health and Hygiene as per the Consumer Contracts Regulations in June 2014 and Consumer Rights in October 2015.


SIZES

If you are unsure of which size to buy or you need to buy a gift, consult the Sizing Guide which you can find on Main Menu. If you need more assistance, our personal shoppers will be happy to help you (mailto: Personal.Shopper@apparelvogue.com from Sunday to Saturday between 9.00 a.m. - 10.00 p.m. UK local time).

Care Instructions

Firstly, we must express to all customers, please take care when opening your package, AVI take care about packing your purchase and to ensure that your product is in 1st Grade Condition when going through the process of packing.
 
Some of Apparel Vogue International's products for sale are delicate and require particular care when washing. You can view more detailed instructions by reading the garments washing labels carefully.

Newsletter

Apparel Vogue International offers a newsletter, where you can be kept informed about our upcoming events, newest fashions, and special promotions available only to registered users. For registration, click HERE to subscribe to the Newsletter only, click HERE.
 
NOTE: Extra Discounts given by Apparel Vogue UK/RU/UA International e.g.10% Membership Discounts etc. do NOT apply to Clearence Sale Items (Special Promotions).

Privacy Policy

In order to provide you with the best service possible, Apparel Vogue International requires some information from each client. This information may be used to provide you with news about events, offers, and promotional sales available on the website.
Under no circumstances will a user's personal data be communicated to a third party or published.  The only exception will be the data treated directly by Postal Services for deliveries and by PayPal, Western Union or Google Checkout for payment operations.


HANDLING OF PERSONAL INFORMATION
Apparel Vogue International website, makes a great effort to ensure your name, address, credit card number and all other data are absolutely secured.

Apparel Vogue International considers privacy protection an absolute priority, and maintains all the appropriate systems and services to the best available standards, with particular to the UK's Data Protection Act.  The electronic systems we use at Apparel Vogue International feature the most effective security software which encrypts all sensitive information provided by our customers. This system safeguards your privacy and guarantees that your online purchases will be confidential. These rules are modified from time to time, according to information security laws.  For this reason, please visit Data Protection Act from time to time, and to stay informed of possible changes of the Apparel Vogue International privacy policy returning to this page from time to time.


BROWSING AND REGISTRATION
Browsing our website is open, free, and does not require registration. Additionally, Apparel Vogue International wishes to point out that data of unregistered people will not be used to profile site users and will be connected with the user only for anonymous statistical purposes.  Registration is necessary in order to receive the Apparel Vogue UK/RU/UA International newsletter and Membership Discounts as well as to receive information about initiatives, events, promotional sales, or offers of new products from Apparel Vogue International.


ACQUISITION OF PERSONAL INFORMATION
In order to purchase products on the Apparel Vogue International website, you are required to provide some simple personal information.  The information provided will be only used for contractual purposes, and will only be provided to the carriers in charge of delivery and Stripe, PayPal, Western Union.

After the first purchase, and with your consent, Apparel Vogue International will collect information on the site you come from, only if this has a direct link to Apparel Vogue International.  If you want to avoid this tracking you can directly type Apparel Vogue International's address or just add Apparel Vogue International to your "Bookmarks". With your consent, your e-mail address and other personal data will be used to send you information about initiatives, events, promotional sales, or new products from Apparel Vogue International or a partner.

The information regarding yourself and your purchases is considered absolutely confidential and will never be communicated or spread to a third party.


DATA SECURITY
All the collected information will generally be processed by automated means and kept only for business purposes.

Apparel Vogue International, according to art. 7 - Decree N. 196/2003, grants that the customer is entitled to promptly obtain:
  • confirmation as to whether or not personal data relating to him/her exists;
  • the deletion, blocking or anonymization of this data;
  • to object, in whole or in part, on legitimate grounds, to the processing of personal data relating to him, even though relevant to the purpose of the collection;
  • to object, in whole or in part, to the processing of personal data relating to him which is carried out for purposes of commercial information or advertising or market research.
In addition to the minimum measures stated in Decree 196/2003, Apparelvogue.com strives to protect its customers' personal information by partnering with the best intent to ensure the maximum integrity, confidentiality and use of personal data, such as:
  • Constant backup. This consists of a daily copy of the data base information kept by Apparel Vogue International on different levels - hard disk and magnetic-optic support;
  • Anti-virus updates every six hours;
  • We do not allow any software download from our site. Thus, you do not run any risk of downloading programs that could operate secretly and maliciously on your system;
  • Firewall.  This firewall acts as a secure barrier between Apparel Vogue International's servers and the Internet, preventing any attack, destruction or manipulation of personal information by non-authorized users;
  • Apparel Vogue International's system of web servers is continually checked and updated.

COOKIES
Part of the data on customers is collected through cookies.  A cookie is a small string of text that a Web site can send to your browser.  A cookie cannot retrieve any other data from your hard drive, transmit a computer viruses, or retain your e-mail address.  Currently, Web sites use cookies to enhance the user's visit; in general, cookies can securely store a user's ID and password, personalize home pages, identify which parts of a site have been visited or keep track of items in a "shopping cart".

If you are just browsing our site, a cookie identifies only your browser.  If you become a registered user on apparelvogue.com (with your Username and Password), we use cookies so that we can provide customized information that we believe will be of value to you based on preferences indicated. It is possible to set your browser to inform you when a cookie is being placed - this way, you have the opportunity to decide whether or not to accept the cookie.  However, if you decide to visit our site, you must accept our cookies as they are essential for site administration and your security.  By accepting a cookie, keep in mind that your choice to decline e-mail offers - or unsubscribe to our Newsletter - remains unaffected.

Important Note

Our Terms and Conditions are subject to change without prior notice.

 

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